Reservations and Cancellations
We hope you do not need to cancel, but if you must, we would appreciate notice as follows. Our Cancellation policy is 24 hours prior to treatment for individuals and 1 week for parties of 4 or more. At the time of booking for a group of 4 or more, we will require a Credit Card number to hold your reservation. Should you need to cancel your appointments before the cancellation policy deadline, no payment will be required.
For all bookings, we are only able to reserve appointments 2 months in advance. If you have a large group booking of 6 or more and require more than 2 months advanced booking, please contact our Spa Supervisor, Ghizal, at 416-901-7293.
For individuals & groups:
Every appointment should be cancelled at least 24 hours in advance. If you cancel after the 24 hours of notice, a charge of $25 will be applied per customer.
A “no show” for an appointment will result of a charge of $35 per customer.
In fairness to all of our guests, there will be no exceptions to this policy.
Appreciated by our dedicated team, gratuities are payable by cash or by “cash back” using your debit card. It is customary to leave 15 to 20% of the service value.
Late Arrivals and Cell Phone
Please arrive 15 minutes early for your first appointment, and 10 minutes early for all other appointments. This will give you the necessary time to settle in and fill out any forms. In fairness to all of our clients, appointments will always begin as scheduled and any late arrivals may lose a portion of their treatment time. Please understand that your treatment will end on time so the next guest will not be inconvenienced. To enjoy our services, we ask that you do not use your Cell Phone while in the spa so as not to disturb guests around you.
We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately, arriving too late to perform a service will result in a cancellation.
Product and Service Purchases
Please note that prices on our website, in-store, on groupon and within our spa brochure do not include taxes. Aphrodite Salon & Spa Tax (HST-13%) will be added to the total of a guest’s services and products upon completion of their time at Aphrodite Salon & Spa.
Should your guest choose a different spa service, there may be a price adjustment accordingly, or should your guest redeem their gift card after a price increase, there may be a small amount owed by the guest for the suggested service. Price increases occur once per year.
Gift Certificates are strictly non-refundable, but may be used toward any service or product in the spa. Aphrodite Salon & Spa is not responsible for lost or stolen Gift Certificates.
Product & Services Returns
Please understand that for sanitation reasons we are unable to offer returns on skin care, nail care or make-up products. We are unable to offer refunds on Gift Certificates and any services purchased in advance.
We feel that every client deserves the highest level of satisfaction. Should you not be satisfied with your service please let us know immediately. We would also appreciate your feedback. Kindly leave us a review at Aphrodite Salon & Spa on Google.